Frequently Asked Questions
Everything you need to know about BirrStore.
Pricing
Do you charge transaction fees on sales?
No. BirrStore does not take a cut of your sales. You keep 100% of your revenue. You only pay your payment processor standard fees (typically 2.9% + 30 cents per transaction).
Do you charge transaction fees on sales?
No. BirrStore does not take a cut of your sales. You keep 100% of your revenue. You only pay your payment processor standard fees (typically 2.9% + 30 cents per transaction).
Is there a free trial?
Yes. Every new account starts with a 14-day trial on the Growth plan. No credit card required. At the end of the trial you can choose a paid plan or continue on the free Starter plan.
Is there a free trial?
Yes. Every new account starts with a 14-day trial on the Growth plan. No credit card required. At the end of the trial you can choose a paid plan or continue on the free Starter plan.
Domains
Can I use my own custom domain?
Yes. Every store gets a free birrstore.app subdirectory domain. You can add a custom domain you own at any time, with one-click DNS verification. Custom domains are available on all paid plans.
Can I use my own custom domain?
Yes. Every store gets a free birrstore.app subdirectory domain. You can add a custom domain you own at any time, with one-click DNS verification. Custom domains are available on all paid plans.
Payments
What payment methods are supported?
BirrStore supports multiple payment gateways. You can configure your preferred provider in the dashboard. We support redirect-based checkout which keeps your PCI scope minimal and works on all devices.
What payment methods are supported?
BirrStore supports multiple payment gateways. You can configure your preferred provider in the dashboard. We support redirect-based checkout which keeps your PCI scope minimal and works on all devices.
Themes
Can I switch themes after launching?
Yes. You can switch themes at any time without losing your products, orders, or customer data. Your branding tokens (colors, fonts, logo) carry over to the new theme. Some theme-specific settings may need reconfiguration.
Can I switch themes after launching?
Yes. You can switch themes at any time without losing your products, orders, or customer data. Your branding tokens (colors, fonts, logo) carry over to the new theme. Some theme-specific settings may need reconfiguration.
Features
What makes BirrStore Shariah-compliant?
BirrStore includes first-class support for profit-share (mudarabah) pricing modes, no-interest installment plans, zakat-aware reporting, and a charitable round-up at checkout. These are built into the platform, not add-ons. Merchants choose which features to enable.
What makes BirrStore Shariah-compliant?
BirrStore includes first-class support for profit-share (mudarabah) pricing modes, no-interest installment plans, zakat-aware reporting, and a charitable round-up at checkout. These are built into the platform, not add-ons. Merchants choose which features to enable.
Products
Can I sell digital products?
Yes. BirrStore supports both physical and digital products. Digital products can be delivered via secure download links after purchase. Inventory tracking is optional for digital goods.
Storefront
Do you offer customer accounts on storefronts?
Yes. Each store can enable optional customer accounts, allowing shoppers to track orders, save addresses, and build wishlists. Stores can also offer guest checkout for faster conversion.
Content
How does the built-in blog work?
Every store includes a built-in blog and content management system. You can publish posts, organize by tags, and customize the appearance through your theme. The blog is SEO-optimized and fully integrated with your storefront.
Reliability
What is your uptime guarantee?
BirrStore runs on Cloudflare global edge network with a 99.9% uptime SLA. The platform is designed for high availability with no single points of failure in the serving path.